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Position Information
Code: C2321
Customer Service
This is a regular Job Posting
Employer: Tiens China regional
Working Place: Tianjin
Office Address: 18# Norhtern Xin Yuan Road, Wuqing Development District, TianjinNew-TechIndustrial Park , P.R.C.
Job Type: Full Time
Industry & Field: Biotechnology
Vacancies: 1
Salary: Negotiable
Phone Number: 022-82137369
Contact Name: Carina
Period of validity: Mar. 16, 2016 - Sep. 17, 2017     Expired
Job Description: 
1. Responsible for the product complaint handling, telephone and E-mail consultation, product after-sales coordination;
2. Responsible for the inquiry and the reply according to the process and the management standards of the inquiry reception.
3. Responsible for the website, the use of mobile shopping online customer service software, solve customer's problems in time, improve customer satisfaction;
4. Responsible for the website, statistics and summary of the mobile market orders, communicate with shift work colleagues to do a good job;
5. Responsible for the website, Mobile market customers’ call back and improving customer satisfaction.
Qualifications & Requirements: 
1. Bachelor degree or above;
2. More than 1 year experience in call center customer complaints handling or relevant working experience;
3. Proficient in the use all kinds of office software;
4.Strong logical thinking ability, strong customer service awareness, clear expression, communication and coordination abilities, cheerful personality, strong sense of responsibility, rigorous.
Benefits & Welfare: 
bonus: according to performance
Housing Allowance: provide dormitories
Relocation expenses: reimbursed
Visa assistance: company helps to apply visa
Insurance: five social insurances
Employer Introduction: 
Tiens Group Co.,Ltd.( hereinafter referred to as the “Tiens Group”) was founded in 1995, Tianjin, and entered the international market in 1997. Nowadays, Tiens Group has become a multinational enterprise group with a combination of industrial capital, commercial capital and financial capital, covering biotechnology, health management, hotel tourism, education training, electronic commerce, financial investments and other fields. Tiens Group has spread its business across more than 190 countries and established many subsidiaries among 110 countries and regions, which has formed strategic alliance with many world-class enterprises all over the world. The Group innovated and developed various nutritional health foods, health products, cosmetics and skincare products, household products and other diversified products, as well as elaborately designed high-end fashion brand “RichyOne”. Tiens Group has provided a high quality life for almost 40 million families across the world, making them have health, happiness, beauty and rich.
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Address: Unit 403, ZhongLian Building, No.88(A), Anwai Avenue, Dongcheng District, Beijing 100011 China
Telephone: 010-51697573/010-64217250 021-61900630 0755-61289740 Fax: 010-64217809
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