国际人才招聘职位信息

职位编号: C1382

Customer Service Representative--Full timer--German

这是一个Regular招聘信息

雇主: 广州电盈综合客户服务技术发展有限公司北京分公司

工作地点: 北京

工作地址: 北京市海淀区海淀大街38号银科大厦11层

工作类型: 全职

行业&领域: 客户服务

职位数量: 1

薪水: 面谈

联系电话: 010-59827662

联系人: 李玉玲

更新日期: 2013/10/8

有效期至: 2014/5/8 Expired

职位描述:

Main Responsibility:
1. Identify and receive Customer Service inquiries, pre-sales questions, and technical issues through telephone and email from end-users, store personnel, and Concierge.
2. Provide follow up service and fulfill callback requests through phone and email from end-users, store personnel, and Concierge.
3. Escalate customer complaints and outstanding issues to CSE and Team Leader.
4. Coordinate with internal departments to provide timely feedback and result to queries received.
5. Fulfill any projects or assignments given by immediate superior.

资历和要求:

Qualification:
1. Applicant must be mature and professional with a strong commitment towards achieving goals set by the Company.
2. Applicant must have adequate exposure to customer service oriented work with a fine sense of organization, planning and have strong professional attitude towards co-workers.
3. Applicant must have good interpersonal skills and be able to deal with both internal and external customers.
4. Applicant must be fluent in both written and oral English.
5. Applicant must have good listening and probing skills to provide excellent service.
6. Applicant must be willing to work in shifting schedule and work on weekends/holidays.
7. Applicant must be proficient in using computer software such as MS Word, MS Excel, MS Power Point, and other Microsoft Windows programs.
Job Requirement:
*Language: Native German speaking, and with good proficiency in English.
*Education: college or above.
*Work experience: At least two years of full-time working experience. (The original working certificate is needed for applying the work license in Beijing. It should be provided by the former company where you worked in with its signature of HR manager or above management staff.)
*Personality: Good communication skill, good customer service sense.

薪水和福利:

1. Competitive wage
2. Good Social Insurance and Commercial Insurance
3. Full paid Annual Leave and Sick Leave
4. Team Outing etc.
5. Work Visa and Employment Permit

雇主介绍:

PCCW Teleservices is a premier business process outsourcing (BPO) provider skilled in all facets of voice and non-voice customer service, technical support, sales, customer retention and related services. We operate a global network of 24-hour, multi-channel contact management centers via hubs in the U.S., mainland China, Hong Kong, the Philippines, and Panama.

We provide multi-lingual solutions in English, Spanish, Mandarin, Cantonese, and many other Asian languages. Your business is our language…and we have the multilingual capabilities to help you speak with over half of the world’s population.

It is our vision to be the leading customer management service provider delivering innovative customized solutions to multinational clients.

Our flexible business model is designed to meet client requirements and maximize opportunities from every contact. Managing over 90 million customer and prospect contacts annually in 15 different languages, our solutions help clients improve customer satisfaction, increase revenue generation opportunities, and obtain greater cost efficiencies overall.

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