Japanese Patient Service Executive
General Statement of Duties:
• Maintains Japanese customer satisfaction by proactively building and maintaining relationships with patients.
Example of Duties:
• You will act as the point of contact between Patients, the medical practitioners and other staff. Your daily tasks will be diverse
• Conducts daily rounds on patients to proactively resolve issues and to assure their experience meets and exceeds expectations.
• Assists patients and families with the completion of the satisfaction survey prior to discharge.
• Ensures that new patients receive an OASIS Patient Guide upon their admission to the hospital.
• Welcomes newly admitted patients and their families to the hospital.
• Accomplishes customer service patient service objectives by greeting patients; explaining services to patients; promoting the hospital and its services; interacting with patients with any issue, either by telephone, electronically, or face to face; keeping up to date with all things OASIS International Hospital in order to best inform patents
• Investigate and/or channel complaints or problems to appropriate Hospital staff. Assist in resolving conflicts and act as an intermediary between patients, families and staff; Report customer complaints and non-routine problems to CS Manager.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Maintain weekly patient numbers/department/demographic data and other logs.
• Welcome all patients who enter the hospital while stationed in the lobby.
• Provide tours of the hospital to patients, patients’ families and friends, and other guests.
• Fulfills regular reception duties that include: greeting every patient, assisting patients with registering as new patients, guiding new patients to the clinics.
• Help patients throughout the prenatal checkup process and during their stay at the hospital. Respond to patients' needs, requests and concerns as appropriate.
• Perform as a medical liaison between physicians, local consultants and patients. Promote establishment and maintenance of meaningful communications between patients, families and staff; facilitate dialogue between patients, physicians, nurses, and ancillary personnel to resolve patient complaints and problems.
• Service improvement. Recommend establishment of policies and operating procedures to ensure positive patient-Hospital relations
Performance Requirements
Operational Goals:
Knowledge, Abilities, Skills, Traits:
• Customer Service, Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information , Developing Standards, Help Desk Experience, Emphasizing Excellence
Minimum Education Required:
Bachelor degree
Minimum Experience Required:
• More than 2 years of related working experience.
• once worked in a Japanese company or in hospital is a plus.
Language Requirement:
• English/Japanese language skills
1.Insurances and housing fund
2.Meal allowance
3.Paid Annual Leave
4.Regular health check
OASIS IS A FULL-SERVICE PRIVATE HOSPITAL WITH INTERNATIONAL STANDARDS OF CARE.
Healthcare at OASIS is modeled after leading evidence-based practices, setting rigorous standards
for our physician qualifications, infection-controlled environments, medical technology, and delivery of
care. Empowered by an advanced clinical environment, our physicians can provide for the unique needs of
each patient. International guests can count on friendly multilingual service and medical treatments consistent
with the high standards of healthcare in their home country.
Our general physicians, specialists, and nurses work together to provide continuity of care that meets the
specific and overall needs of each patient. At OASIS, your general physician, or family doctor, will consult you
in detail during assessments, address your concerns, and involve you in developing a plan of care to return
you to good health.
We have been engaged in building up a PURE Medical Service system for all of our friends, and it would be
our greatest pleasure to deliver “Excellent Healthcare Experience” to you.
北京明德医院是一家符合国际医疗标准并以服务至上为宗旨的综合私立医院。
北京明德医院是一家完全按照JCI质量安全标准建立的国际化私立综合医院。医院设置30多个临
床和医技科室,和24小时急诊,手术室和住院病房,全方位地为您提供符合国际标准的高质量医
疗服务。
北京明德医院要做一个比较纯粹的医疗,“愉快体验,尊享医疗”,是明德人奉行的建院宗旨。
在明德,我们追求的是一个建立在循证医学基础之上的医疗模式,按照最新的国际疾病分类的诊
断标准ICD-10为标准建设标准化的临床诊疗路径,因此对医生资质、院感控制、医疗设备和医
疗服务等都设定了极高的标准。
在明德,由医生护士和专家组成的医疗团队精诚合作,针对每位患者不同的病情制定个性化的治
疗方案。持之以恒,为您奉献满意的医疗服务。在明德,我们充分关注您的就医体验,竭诚提供
最优化的医疗品质和安全服务。
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