• Responsible for the management, oversight, and planning of all tours and Tour Guide shifts.
• To contact the tour guide.
• Management, construction of the schedule of coverage, hiring, training, quality control all while supporting the unity and development of the team.
• Familiar with the company's products, route, tour style, clients. Must keep in touch with company’s tour guide.
• Itinerary planning, and assistance with step-on tours as needed/requested.
• Manage, Recruit, Group Tour Guides/Program – staff tours, Guide Training, maintain training materials, and update as needed.
• Understand in concerned rules and regulations and has basic knowledge in rules and regulation for each travel destination.
• Validity of information disclosure on the company’s website and updated the information to the tour guide.
• To control and supervise overall site/office activities and liaise with client's representatives, suppliers and subcontractors.
• Check tour guide, arrange tour guide. Report to manager.
• Work with Sayama Travel Group Asia Attractions to develop specific promotions, events, and recognition program.
• Help tour guide confirming customer names with airlines/hotels.
• Collecting, evaluating and responding (as appropriate) to customer feedback.
• Producing brochures and internet-based information, Provide details of guide roster.
• Providing pricing information to tour guide.
• Construct and maintain an up-to-date schedule of tour coverage.
• Ensure that all tour data is recorded in the Tour Guide book in a timely manner.
• Assist in the scheduling and planning of mandatory tour guide meetings.
• Assist product to Asia develop Sayama Travel Group Tour/program itineraries for target tour groups.
• Be able to work in Thailand.
• Chinese nationality or Thai nationality. Able to travel within Thailand.
• Bachelor’s Degree in Tourism or Marketing related fields (advantage).
• Knowledge of key holiday destinations. Excellent interpersonal skills. Customer service skills. Organizational skills. Commercial awareness. Good time management skills.
• The role requires excellent written and verbal Chinese, English and Thai skills.
• Multilingualism and language skills. Good command of written and spoken Chinese, Thai and English.
• Minimum 3 year sales experience with Travel Agency or Hospitality Industry.
• Proficient with use of computers including Microsoft Office and Internet.
• Good documentation management skills.
• Having experiences in Chinese speaking Asia country is an advantages.
• Strong organizing and coordinating skills.
• Able to perform multitasking and finish work within team.
• Good personality and attitude, service mind, energetic and able to work under pressure as a team.
• Cooperate with Project team, be responsible for meeting all groups; VIP / luxury / incentive clients.
• 5 ½ Working days.