Technical Support Engineer (Malaysia support) - Shanghai
ESSENTIAL DUTIES AND RESPONSIBILITIES
•Adherence to SYKES policies on ethics and integrity
•Provide a high level of technical response to the customers
•Ensure that all communication with customers is within the guidelines of the client
•Follow the prescribed problem resolution procedures
•Handle customer’s product usage questions
•Ensure that cases and callbacks are logged in accordance with the Data Quality guidelines
•Reach and maintain the level of technical competence and customer service skills as required for the post
•Ensure that all data is collected accurately
•Ensure that service levels are achieved as communicated by the Account Manager
•Be willing to follow the working time assigned by immediate supervisor
For the application, please send your CV/Resume to (login to check email)
For more information about our company, please refer to http://www.sykes.com
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Bachelor degree or above
•Native level in Malay both oral and written
•Proficiency in English and Mandarin
•IT education background or at least 1 year related IT experience
•Experience with computer operation, over 12 months experience with MS Word/Excel
•Experience with call center and Notebook/PC will be an advantage
•Solid communications skills, demonstrated customer mindset and service skills