Service Desk Analyst– Mandarin, Cantonese and English
雇主: As a fast-growing and dynamic Technology Outsourcing firm
Position: Service Desk Analyst– Mandarin, Cantonese and English
Location: Shanghai
Start Date: ASAP
Salary: Excellent
As a fast-growing and dynamic Technology Outsourcing firm, we strive to constantly identify, attract, and secure the best skills, and most talented people available in the Technology space. We now have an exciting opportunity for experienced 1st Line Service Desk Professionals who speak Mandarin, Cantonese and English to work on one of our prestigious clients’ sites, located in the City of Shanghai.
Our client is an internationally renowned luxury fashion house with a fast-moving, creative, and dynamic environment. This is a vacancy which requires a high level of customer service and satisfaction, solving technical support queries on Windows based operating systems, hardware and software by telephone. You will work with regional customers to solve their technical issues on the telephone.
Key Responsibilities:
• Provide 1st Line Helpdesk support to end users primarily in a Windows environment.
• Work to SLA’s and prioritise workload to meet contractual needs.
• Update incident management system with all incidents and calls logged.
• Provide Executive and VIP support for Apple products on an ad-hoc basis
• Remote management and deployment of client software packages
• Manage multiple work streams in parallel in an effective and proactive manner.
• Work to specified standards and required levels of deportment, conduct and sound ethical workplace practices.
Behavioural skills required:
• Excellent telephone and customer service and interpersonal skills
• Independent and pro-active thinking,
• Relationship builder both within the team and across the whole office.
• Personal resilience and able to complete projects in some tight timescales.
• Good time management and prioritisation practices
Technical skills required:
• Good understanding of Windows XP/7 as well as building, configuring and troubleshooting PC hardware components.
• Knowledge of Adobe and MS Office software.
• Setting up passwords and user accounts.
• Excellent written and verbal communication skills in Mandarin, Cantonese and English
Experience & Qualifications:
• 1+ year in a Technical Support role, preferably face to face and telephone within a corporate IT support team.
• 1+ year with Windows and Microsoft Technologies (preferably MCP certified).
• Worked with SLA’s and incident management systems with ITIL methodology (preferred)
We are seeking candidates who are success-driven and enjoy the financial rewards that success brings. Our client has a creative working atmosphere where talented and hard working team members are supported in their efforts to develop their careers.
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