Job Summary:
Flowserve is looking for a Front-End Applications Engineer who is responsible for supporting customers and sales teams related to aftermarket offerings. This role involves customer-facing activities like technical and commercial visits, trainings, troubleshooting, and proposal development. The engineer will also create solutions, provide estimations, and collaborate with internal teams.
This role involves all customer facing activities related to the order acquisition process such as:
Technical and commercial customer visits,
Technical trainings to clients,
On-site Troubleshooting, seal inspections & walkabouts,
Start-up assistance support to clients when required
Proposal development and pricing analysis
In addition to Customer facing activities, the Front End Seal Application Engineer will be responsible of creating and pre-define solutions, give quick price budget/estimations and collaborate with in-side Application engineers to issue complete proposal to clients. This will require coordination with multiple internal and external stakeholders.
The position requires strong technical and commercial skills, availability to travel and visiting customer premises (50% of the time) and an experience in seal business of 2-3 years as minimum.
The Front End Applications Engineer needs to have strong technical background and commercial acumen, as well as strong communication skills, strong commitment to internal improvement of the team, effective communication and collaboration with all group interfaces, and a commitment to expanding team capabilities, as well as technical expertise and breadth of knowledge related to Flowserve's aftermarket offerings.
This position reports to Manager ComOps AM, under Director APAC Commercial Operations AM.
Major Accountabilities:
Increase seal population and create business opportunities through customer visits, walkabouts and troubleshooting activities.
Main focus on competitor change outs and upgrades with the target to increase seal AM business on repairs and parts business.
Participate to customers meeting and visits, alone or in combination with End User Sales Engineer. Customer facing activities should be at least 50% of the total time.
Ensure high-quality proposals (technical and Commercial) are timely prepared within limitations and customer scope using designated workload management tools and processes working together with an in-side Applications Engineer.
Interact with an In-Side Application Engineer to manage and monitor the proposal throughout the entire bid cycle including updating and maintaining designated workload management tool, while monitoring hit-rate is optimized.
Support In-side Application Engineer to ensure all customer inquiry related documents while addressing all relevant technical and commercial requirements to customers and/or commercial team.
Conduct if requested/needed on-site hands-on activities such as examine & inspect failed products at customer site, providing written and oral explanations to customer.
Participate and assist in start-ups of rotating equipment for seal upgrades, retrofits or bad actors if needed/requested.
Conduct field walkabouts for analyzing and troubleshooting rotating equipment to generate the opportunity to do upgrade and competitor change outs.
Establish and maintain close working relationships with Customers, Sales, Operations, and other functional stakeholders to promote the best interests of the company.
Demonstrate a firm knowledge of Mechanical seals and Seal Systems fundamentals and clear understanding of all Flowserve seal types. Also, demonstrate a fundamental understanding of different rotating equipment applications and types, pump affinity laws and how these relate to pumps and systems.
Organize and Delivery training to stakeholders (Customers and Commercial Team).
Supervise & Mentor other colleagues with less experience when required.
General requirements:
Engineering Degree background. Mechanical Engineering preferred.
Working Experience: Minimum 2-3 Years of experience.
Work experience in Rotating Equipment and/or Mechanical Seals is a must.
Mandatory fluent in English and local language.
Strong PC Skills and Experience using Microsoft Office Tools.
Expected Travelling Time: 50%
Excellent communication skills both written and verbal.
Excellent organizational skills.
Attention to details and process-oriented mindset with mechanical aptitude.
Capacity of analysis and synthesis.
Commitment on deliverables.
Demonstrate a working style which is team/customer oriented and values communication, participation and involvement of others.
High level of commercial acumen/orientation.
Flowserve is one of the world's largest manufacturers of pumps, valves and seals with over 16,000 employees across 50 countries. Built on more than 50 world-renowned heritage brands, the equity and customer loyalty we have earned over the past 230 years is the foundation of our leadership position across the globe.
Flowserve's innovations have benefited a range of industries, including oil and gas, power, chemical, water, pharmaceuticals and food processing. Addressing these industries' challenges has made Flowserve a leader in development and application of advanced solutions for our customers. Experience, leadership and creativity are the tools we use to turn an idea into a solution.
Continuing to foster this kind of innovation is key to Flowserve's long-term success. Be a part of a team known for its industry-leading talent, unparalleled portfolio and unmatched commitment to customer success. We invite you to put your talents and experience in motion with Flowserve.
Together, we enable the world.