VIP Account Manager (Work in Hong Kong)
雇主: Job in China consulting
VIP Account Manager (Work in Hong Kong)
One of our best partners, a fast-growing and reputable online game production and operation company, is looking for a VIP Account Manager in Hong Kong.
Office Location: Hong Kong
Purpose:
In this role, you will be patient, empathetic, and communicative. You will put yourself in customersʼ shoes and advocate for them when necessary. Problem-solving comes naturally to you. You are confident at troubleshooting and investigating if you donʼt have enough information to resolve customer complaints. You value customer feedback.
Responsibilities:
- Strategically assess customers, demonstrate nuance in your communication approach by addressing each potential customer in a way that is comfortable and respectful for them.
- Calling high potential customers where necessary.
- Guide customers through the tougher pain points of compliance that are a part of the early life journey.
- Demonstrate the ability to articulate and understand the KPIs and key activities which drive the performance of your portfolio of players.
Deliverables and Outcomes
- Net purchase amount
- Chargeback amount
- Chargeback count
- Account closure
- Reinvestment budget
- Tier retained month-on-month
Best regards,
HR
Requirements:
- 3-5 years demonstrated B2C sales and/or relationship management experience.
- Demonstrated effectiveness at sustaining high value level relationships.
- 2-3 years experience hitting productivity targets.
- Demonstrated proficiency using various software and technology platforms, including CRM database management experience.
- Ability to understand the implications of actions and make recommendations for solutions.
- If you have work experience in one of these companies will be a big plus: Papaya Gaming, Playtika, 888 Holdings, Huuuge Games, GSN Games, DGN Games, Play Studios, Jam City, Luckyfish Games.
- For this job, Chinese, Americans, Canadians or Filipinos are most welcome, but you must work in Hong Kong (Americans and Canadians should work in Hong Kong for 1 year and then can work from US or Canada remotely after that. Chinese and Filipinos should work in Hong Kong full-time)
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