Job Position Information
VIP Account Manager (Work in Hong Kong)
Employer: A Fast-growing Game Company
Office Address: Hong Kong
Industry & Field: Mobile/Online Game
Refresh Date: Sep. 30, 2024
Expiration Date: Dec. 15, 2024
VIP Account Manager (Work in Hong Kong)
About Our Game Studio:
Our game studio is founded by a team of industry veterans who graduated from World-class universities. With a fast-moving, imaginative, and efficient team, our mission is to bring the knowledge and experience of a chart-topping mobile games company into a close-knit, collaborative environment.
Our team is made up of incredible people with experience at some of the biggest companies in gaming. 200 members work together in the happy our family.
Fun, and rewarding. It's what our games are all about and a big part of our culture. Our team drives projects together from conception to launch in an indie-style process combining creativity and data to make games that can be enjoyed by everyone.
On October 14, 2020，the world's leading mobile attribution and marketing analysis company AppsFlyer released the "PERFORMANCE INDEX XI". The report shows that in the global growth list, we and our game North America ranked TOP 1 in growth. This result is impressive.
We believe every action should be driven by visions. With our professional, collaborative, and data-driven team, we created and published lots of chart-topping games.
Our story is to be continued...
Office Location: Hong Kong
Purpose:
In this role, you will be patient, empathetic, and communicative. You will put yourself in customersʼ shoes and advocate for them when necessary. Problem-solving comes naturally to you. You are confident at troubleshooting and investigating if you donʼt have enough information to resolve customer complaints. You value customer feedback.
Responsibilities:
- Strategically assess customers, demonstrate nuance in your communication approach by addressing each potential customer in a way that is comfortable and respectful for them.
- Calling high potential customers where necessary.
- Guide customers through the tougher pain points of compliance that are a part of the early life journey.
- Demonstrate the ability to articulate and understand the KPIs and key activities which drive the performance of your portfolio of players.
Requirements:
- 3-5 years demonstrated B2C sales and/or relationship management experience.
- Demonstrated effectiveness at sustaining high value level relationships.
- 2-3 years experience hitting productivity targets.
- Demonstrated proficiency using various software and technology platforms, including CRM database management experience.
- Ability to understand the implications of actions and make recommendations for solutions.
- For this job, Chinese, Americans, Canadians or Filipinos are most welcome, but you must work in Hong Kong (Americans and Canadians should work in Hong Kong for 1 year and then can work from US or Canada remotely after that. Chinese and Filipinos should work in Hong Kong full-time)
Deliverables and Outcomes
- Net purchase amount
- Chargeback amount
- Chargeback count
- Account closure
- Reinvestment budget
- Tier retained month-on-month
Best regards,
HR
Qualifications & Requirements:
Requirements:
- 3-5 years demonstrated B2C sales and/or relationship management experience.
- Demonstrated effectiveness at sustaining high value level relationships.
- 2-3 years experience hitting productivity targets.
- Demonstrated proficiency using various software and technology platforms, including CRM database management experience.
- Ability to understand the implications of actions and make recommendations for solutions.
- For this job, Chinese, Americans, Canadians or Filipinos are most welcome, but you must work in Hong Kong (Americans and Canadians should work in Hong Kong for 1 year and then can work from US or Canada remotely after that. Chinese and Filipinos should work in Hong Kong full-time)
Deliverables and Outcomes
- Net purchase amount
- Chargeback amount
- Chargeback count
- Account closure
- Reinvestment budget
- Tier retained month-on-month
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