Dutch (Holland) Technical Service Manager Needed
This is a regular Job Posting
Employer: GW (Jiangsu) Power Supply Technology Co., Ltd.
Office Address: the Netherlands
Job Type: Full-time (On-Site)
Industry & Field: Electronics/Semiconductor
Refresh Date: Jul. 6, 2016
Expiration Date: Oct. 31, 2016 Expired
Dutch (Holland) Technical Service Manager Needed
About Us:
GW (Jiangsu) Power Supply Technology Co., Ltd. is a strategic emerging enterprise
funded by world renowned electronics industry JXT Group with $20 million capital; it is
funded in part by the Chinese government. JXT Group is one of the largest Chinese
manufacturers for electronic connector and a significant supplier of Apple and Samsung
mobile devices.
Now we’re looking for a Dutch Technical Service Manager, will work in the Netherlands
The office: Zevenwouden 194, 3524 CX Utrecht, the Netherlands, or, you can work from your home
Job Desciption:
Job purpose:Responsible for driving the operational and financial service and Support performance in the assigned country/countries.This position will manage all Service and support related activities to constantly increase customer satisfaction and creat loyalty at an acceptable cost level.
Responsibilities:
1,Define and constantly improve the local service and support set-up for the assigned country/countries.
2,Assistance in plant configuration and product training at our customer’s site.
3,Solve/handle technical and warranty issues from customers in local market.
4,Escalate technical issue to level2 support team in China when there is no solution can be made locally. Keep pressure on level2 suuport team in China until escalated issue have a proper solution and be implemented in a reasonable time.
5,Supervise the local Service logistic providers,manage the local exchange pool at acceptable cost.
6.Select,manage and train the local Service provide(Installers) to develop a reasonable coverage for the assigned country/countries.
7.Perform software upgrades of inverters at the office,warehouse and installation sites.
8.Actively participate in customer meetings together with the Sales team to identify customer needs
9.Develop and execute a yearly Service and Support business plan based on the country and global service and support staategy.
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Best regards
HR
Qualifications & Requirements:
Qualifications：
1， Bechelor Degree in electrical engineering or equivalent in depath technical expertise.
2， A minimum of 3 years experience in international Service and Support organizations,managerial experience is desired.
3， Proven track record in Service operations,process optimization and change management projects,results in Customer satisfaction and productivity improvements.
Personal attributes
1,Drive for result,strong in execution,financial acumen
2,Distinctive analytical and conceptual skills combined with strong communication skills and assertiveness; entrepreneurial and customer-oriented in mindset and behavior
3,Excellent English language skills and ability and willingness for international travel
4,Promote trust and teamwork
5,Excellent Dutch& English language skills and ability and willingness for internation travel.
Negotiable, you can tell us your salary requirement
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