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Job Position Information

Code: C2373
Japanese Forum Support Engineer
This is a regular Job Posting
Employer: Shanghai Wicresoft
Working Place: Wuxi
Office Address: 无锡市新区菱湖大道111号无锡软件园海豚座A座
Job Type: Full-time (On-Site)
Industry & Field: Internet
Vacancies: 1
Salary: Negotiable
Contact Name: Agnes Zheng
Refresh Date: Jun. 22, 2016
Expiration Date: Jun. 22, 2016     Expired
Job Description: 
A Forum Support Engineer provides high quality technical support of Microsoft server products to Microsoft global partners, applies advanced troubleshooting skills to handle hot or difficult issues, and delivers high quality CPE through timely response, resolution, collaboration and execution
Qualifications & Requirements: 
Using strong reading and writing skills of supported language, and solid knowledge and skills on Microsoft products/programs supported to provide forum support on Cloud Platform & Productivity, including the following activities as needed:
Technical
• Be familiar with partner forum support tool and understand the workflow of JP PSC support / review / escalation process
• Provide quick response & resolution of partner issues
• Represent Microsoft and communicate with partners via written correspondence and electronic service in a timely manner
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve partner issues

Japanese
• Understand Japanese customer’s purpose and requirement not only from the literal meaning but also try to understand the meaning behind words.
• Grasp the accurate MS Japanese wording using rule according to Japanese style guide.
• Good Japanese reading & writing skill.
• Proper manner to Japanese customer (Including proper greetings.)
• Always use different writing style to adapt to different Japanese customer instead of using templates.

Other
• Proactively learn advanced technologies and deliver good quality of technical support. Maintain working knowledge of new products
• Compliance with the service operation processes for execution excellence
• Adherence to the Microsoft Business Code of Conduct in all customer interactions and interactions with Microsoft
• Strict adherence to data privacy guidelines – never putting customer PII at risk
Benefits & Welfare: 
Enjoy group travel and physical examinations
Employer Introduction: 
Shanghai Wicresoft Co., Ltd., (“Wicresoft”), jointly founded by Microsoft Corporation and Shanghai Alliance Investment Limited in 2002, is a trusted provider for “Internet +” transition service. Wicresoft has 13 major operation centers globally, with a delivery network covering Asia (China, Japan and Hong Kong), North America, Europe (Sweden and UK) and many other countries and regions.
Wicresoft is committed to providing end-to-end and one-stop “Internet +” transition services, by leveraging its advantage of offering well-rounded solutions from industry research, plan design, technology platform, comprehensive implementation to operation services and covering various enterprise’s functions ranging from operation management, communication and collaboration, supply chain procurement, sales & marketing and more.
Leading in cloud computing, CRM, ERP, procurement management, call center service, etc. Wicresoft has been wildly recognized by a number of global Top 500 enterprises and well-known domestic companies. So far, Wicresoft, has owned 55 Computer Software Copyright Registration Certificates and 27 Software Product Registration Certificates. Furthermore, it has established complete quality management systems and pioneered in obtaining international certifications, such as COPC-2000, ISO9001:2008, CMM3, CMMI4 and ISO27001.
At present, Wicresoft has nearly 4,000 experienced industry and technical experts specialized in high-tech, manufacturing, finance, telecommunication, retail, etc., and intensively aware of various business types and relevant operations. They are dedicated to seeking improved performance along with our global clients to deal with new challenges and reforms in the “Internet +” Era.
     
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Address: Unit 403, ZhongLian Building, No.88(A), Anwai Avenue, Dongcheng District, Beijing 100011 China
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