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Job Position Information

Code: C2424
Technical Support Engineer (Indian)
This is a regular Job Posting
Employer: Shanghai Wicresoft
Working Place: Shanghai
Office Address: No.999 Zixing Road, Shanghai Zizhu Science-based Industrial Park, Shanghai 200241, China
Job Type: Full-time (On-Site)
Industry & Field: Internet
Vacancies: 1
Salary: Negotiable
Contact Name: Agenes Zheng
Refresh Date: Aug. 16, 2016
Expiration Date: Aug. 16, 2016     Expired
Job Description: 
1. Represent Microsoft and communicate with most Microsoft Cloud customers;
2. Manage relationships with multiple customers, partners and collaborate with MS people;
3. Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with issues to help customers achieve MS Cloud products deployment and customer satisfaction;
4. Drive customer usage on Microsoft Cloud products;
5. Document incidents, report customer suggestions and issues to Microsoft.
Qualifications & Requirements: 
1. Native Indian speakers
2. At least 1 year working experience in IT Support area;
3. Technical skills in Windows Operating systems/Networking/Exchange Server/SharePoint Server/Lync Server products are preferred;
4. Good grammar and spelling in written communications;
5. Ability to work with complex procedures and program guidelines;
6. Patience and Empathy in customer interactions;
7. Inbound customer service skillset in field of software technologies;
Benefits & Welfare: 
Enjoy group travel and physical examinations
Employer Introduction: 
Shanghai Wicresoft Co., Ltd., (“Wicresoft”), jointly founded by Microsoft Corporation and Shanghai Alliance Investment Limited in 2002, is a trusted provider for “Internet +” transition service. Wicresoft has 13 major operation centers globally, with a delivery network covering Asia (China, Japan and Hong Kong), North America, Europe (Sweden and UK) and many other countries and regions.
Wicresoft is committed to providing end-to-end and one-stop “Internet +” transition services, by leveraging its advantage of offering well-rounded solutions from industry research, plan design, technology platform, comprehensive implementation to operation services and covering various enterprise’s functions ranging from operation management, communication and collaboration, supply chain procurement, sales & marketing and more.
Leading in cloud computing, CRM, ERP, procurement management, call center service, etc. Wicresoft has been wildly recognized by a number of global Top 500 enterprises and well-known domestic companies. So far, Wicresoft, has owned 55 Computer Software Copyright Registration Certificates and 27 Software Product Registration Certificates. Furthermore, it has established complete quality management systems and pioneered in obtaining international certifications, such as COPC-2000, ISO9001:2008, CMM3, CMMI4 and ISO27001.
At present, Wicresoft has nearly 4,000 experienced industry and technical experts specialized in high-tech, manufacturing, finance, telecommunication, retail, etc., and intensively aware of various business types and relevant operations. They are dedicated to seeking improved performance along with our global clients to deal with new challenges and reforms in the “Internet +” Era.
     
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Address: Unit 403, ZhongLian Building, No.88(A), Anwai Avenue, Dongcheng District, Beijing 100011 China
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