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Job Position Information

Code: C2497
Customer Support Specialist for Portuguese/Danish Market
This is a regular Job Posting
Employer: Motion Global
Working Place: Shanghai
Office Address: 上海市中山北路470号3号楼3楼
Job Type: Full Time
Industry & Field: Internet
Vacancies: 2
Salary: Negotiable
Contact Name: HR
Refresh Date: Aug. 31, 2016
Expiration Date: Nov. 1, 2016     Expired
Job Description: 
• Largest designer glasses e-commerce retailer worldwide (www.smartbuyglasses.com)
• Multicultural team representing over 20 nationalities
• Fast growing, dynamic and young company culture


Company Profile
SmartBuyGlasses Optical Group, operated under Motion Global Ltd., is the world’s leading designer eyewear e-retailer. With operations across Asia Pacific, Europe and the Americas, SmartBuyGlasses has become the market leader in over 30 countries worldwide. With over 160 employees, we retail the world’s best eyewear brands including Ray-Ban, Tom Ford, Gucci and many more. SmartBuyGlasses has a young, international and entrepreneurial culture that promotes fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of responsibility.

For more information see: www.motionglobal.com, www.smartbuyglasses.de


We are seeking a Customer Support Specialist to interact with our customers to provide and process information in response to inquiries and requests about products, services and promotions.

Main Job Tasks and Responsibilities (includes, but not limited to):
• Work with customers daily via live support, email and phone
• Handle retail customer service inquiries for the Portuguese/Danish markets (depending on language skills may extend to our Chinese and English markets). Includes style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.
• Patiently answer customer service inquiries in a timely and professional manner
• Use problem solving skills to solve customer service issues
• Collaborate with the marketing team to promote products and promotions
• Use cultural knowledge of international markets to support the marketing team
• Introduce customers to purchase higher priced items, upgrades, or other add-ons to make more profitable sales
Qualifications & Requirements: 
The Successful Candidate:

• Native fluency in Portuguese/Danish with excellent speaking and writing skills
• Detail oriented and ability to work under pressure
• A self-starter with mature and balanced reasoning
• Positive attitude with genuine desire to move forward in career
• Excellent time management and documentation skills
• Works well in a team environment
• Proficient in use of Microsoft Word and Microsoft Excel
• Customer service experience preferred
• Availability for flexible work hours (weekends/evening)
Benefits & Welfare: 
Employee Benefits

• 13th month bonus
• 10 days of paid vacation
• Medical insurance coverage
• A free-pair Designer Eyewear of your choice every anniversary date
• Employee discount on purchases on SmartBuyGlasses website
• 3000 RMB employee referral rewards
• On the 2nd, 3rd and 5th anniversary, company awards every employee A Tailored Holiday Package (domestic or abroad)


Employer Introduction: 
• Largest designer glasses e-commerce retailer worldwide (smartbuyglasses.com)
• Multicultural team representing over 20 nationalities
• Fast growing, dynamic and young company culture

Company Profile
SmartBuyGlasses Optical Group, operated under Motion Global Ltd., is the world’s leading designer eyewear e-retailer. With operations across Asia Pacific, Europe and the Americas, SmartBuyGlasses has become the market leader in over 30 countries worldwide. With over 160 employees, we retail the world’s best eyewear brands including Ray-Ban, Tom Ford, Gucci and many more. SmartBuyGlasses has a young, international and entrepreneurial culture that promotes fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of responsibility.
     
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Address: Unit 403, ZhongLian Building, No.88(A), Anwai Avenue, Dongcheng District, Beijing 100011 China
Telephone: 400-780-1070    (Office) 010-64217250   021-61900630  0755-66810935     Fax: 010-64217809