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Job Position Information

Code: C3109
Guest Relation Officer
This is a regular Job Posting
Employer: 上海新徐绿地酒店管理有限公司
Working Place: Shanghai
Office Address: 上海市青浦区徐泾镇诸光路1588弄188号
Job Type: Full Time
Industry & Field: Hotels/Casinos/Resorts
Vacancies: 2
Salary: Monthly Salary: RMB (CNY) 5,000 to 6,000
Phone Number: 39796888*8209
Contact Name: Shelley
Refresh Date: Dec. 28, 2017
Expiration Date: Feb. 27, 2018     Expired
Job Description: 
•Supervise front office operations during assigned shift including:
Maintenance of guest information
Maintenance of information about local events
Compile occupancy statistics
Supervise the use of the public address system
Assisting with serious complaints
Set high performance standards and pursue agreed goals (with your Manager)
Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles
Report problems to Management with suggestions for resolution
•Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
•Take action to address these needs in order to exceed their expectations
•Create a positive hotel image in every interaction with internal and external customers
•Adhere to hotel brand standards
•Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
•Assist guests and escort them to locations within the hotel at their request
•Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
•Maintain current Hotel information to be able to provide information to guests


Qualifications & Requirements: 
Bachelor's degree.
Have hotel working experience.
Can speak a little basic Chinese.
Benefits & Welfare: 
Meal: Daily duty meals in staff canteen.
Accommodation: Hotel provide dormitory.
Laundry: Hotel provide staff uniform, and free laundry service only for uniform.
Training & Staff Activity: Hotel regularly organize various of training and activities & cross training plan.
Employer Introduction: 
上海大虹桥核心地区的大型综合体酒店群---上海虹桥绿地世界中心酒店群由已正式开业的上海虹桥绿地铂骊酒店、上海虹桥绿地铂瑞公寓以及上海虹桥绿地铂瑞酒店组成。酒店群位于虹桥枢纽的核心地段,其毗邻上海国家会展中心,距离上海虹桥火车站约2公里、距离上海虹桥国际机场约2.5公里、距离地铁站仅800米。

Primus Hotel Shanghai Hongqiao, together with Primus Residence Shanghai Hongqiao and The QUBE Hotel Shanghai Hongqiao, constitutes a part of the large-size complex hotel group, i.e. Greenland World Center Hotels. Adjacent to National Exhibition and Convention Center Shanghai, the hotel is only 2 kilometers to Shanghai Hongqiao Railway Station, 2.5 kilometers to Shanghai Hongqiao International Airport and 800 meters walking distance to metro station.


上海虹桥绿地铂瑞酒店是上海虹桥绿地世界中心酒店群中的个性奢华品牌酒店。酒店拥有393间豪华现代的客房;个性鲜明的餐饮服务融合全日餐厅、行政酒廊、意大利及中餐厅;水疗中心、健身房等完善的娱乐设施平衡您的工作与生活。酒店拥有超过1,200平方米的无柱大宴会厅和11个会议室,满足多种宴会和会议需求。酒店于2017年11月13日正式开业。

Primus Hotel Shanghai Hongqiao is an ideal luxury hotel of Greenland World Center Hotels. The hotel provides 393 stylish rooms and various choices on food & beverage that blends All Day Dining, Executive Lounge, Italian and Chinese Restaurant. Well-appointed Gym, SPA and entertainment facilities give you a great balance after work. The 1,200 m2pillar-less grand ballroom and 11 function rooms are able to meet different business and banquet needs. The hotel is opened on 13th November 2017.

上海虹桥绿地铂瑞公寓是上海绿地虹桥世界中心酒店群中的高端酒店式公寓。公寓拥有158间客房,包括面积多达40平方米的单身公寓及面积多达170平方米的三居室等多种房型。此外,该公寓还配有住客独享的健身设施和会议室以平衡客人的生活及工作需求。公寓于2017年6月正式开业。

Primus Residence Shanghai Hongqiao is an upscale service apartment of Greenland World Center Hotels. The apartment features 158 apartments, including one bedroom apartment that up to 40m2, and three bedroom apartment that up to 170 m2. It also features private gym and function rooms to meet various requirements for the customers. The residence has already opened on June 2017.

定位为上海虹桥绿地世界中心酒店群高端商务的品牌酒店 – 上海虹桥绿地铂骊酒店专为寻求出行便捷、居住舒适的商务人士量身定制。酒店拥有287间客房、面积约278平方米的多功能厅,以及4个面积从69至150平方米不等的会议室,上海虹桥绿地铂骊酒店是举办各类商务活动的绝佳选择。酒店于2017年4月15日正式开门迎客。

As an upscale brand hotel of Greenland World Center Hotels, The QUBE Hotel Shanghai Hongqiao is designed for business travelers who looking for easy access and comfortable stay. The hotel features 287 well designed rooms that offering uncomplicated comfort and the latest technology. POYA all-day dining restaurant offering world class level dining experience, 278 m2 function room and 4 meeting rooms which range from 69 m2 to 150 m2 are perfect choice for business travelers. The hotel has been opened on April 15th 2017.

关于绿地国际酒店管理集团
About Greenland International Hotels Group

绿地国际酒店管理集团系世界500强企业绿地集团全资子公司,是全面负责酒店业务板块经营、管理和发展的综合性产业集团。凭借雄厚的资本实力和开放包容的国际化视野,绿地控股集团先后与多家国外知名酒店管理集团缔结战略合作关系。绿地国际酒店管理集团正式成立后,全面负责集团酒店业务运营,并于2012年推出自主酒店品牌“铂瑞-Primus”、“铂骊-The QUBE”, 2016年推出“Q”品牌。

作为国内最大酒店物业持有商和管理运营商之一,绿地国际酒店管理集团目前在全球范围内经营和在建超过79家酒店,项目遍布全球7国54城,拥有各类客房20,000余间,预计开业和正在施工项目总值超200亿人民币并将在2020年前在全球范围内拥有超过150家酒店。

Greenland International Hotels Group (GIHG) is a wholly owned subsidiary of Greenland Group---one of the Global Fortune 500 companies and a comprehensive industrial group. With a solid capital background, vision of internationalization that GIHG has established strategic partnerships with many international hotel management companies since founded and launched its owned brand, the Primus, the QUBE in 2012 and Q brand in 2016.

As one of China’s largest hotel property investors and operators, GIHG owns hotel assets of more than RMB20 billion, with 20,000 rooms in 79 hotels and projects in pipelines across 7 countries and 54 cities. With own-branded hotels as its core business, GIHG is transforming itself into a world-renowned hotel management company and will achieve a portfolio of more than 150 hotels worldwide by the end of 2020.
     
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