Job Position Information

Code: C4272

Order Executioner & Customer Assistance Center Agent

This is a regular Job Posting

Employer: IBM Dalian Global Delivery Company Limited

Working Place: Dalian

Office Address:

Job Type: Full-time (On-Site)

Industry & Field: Business Services

Vacancies: 5

Salary: Monthly Salary: RMB (CNY) 4,000 to 7,000

Phone Number: 0411-39012291

Contact Name: 孙女士

Refresh Date: Oct. 29, 2018

Expiration Date: Dec. 29, 2018 Expired

Job Description:

The Order Executioner is responsible for order fulfillment transactions and full buyer purchase order placement.
As an Order Executioner, your responsibilities include but are not limited to:
 Review requisition requirements
 Work efficiently with requester/client for additional information or any questions
 Determine source from Sourcing Instructions and contact supplier for price and delivery
 Negotiate cost savings and terms when applicable (non contracted sources)
 Procurement of low dollar purchases services
 Consult Sourcing & Tactical Buyer to understand commodity strategy
 Knowledge of all client specific processes and procedures
 Initiate outline agreements
 Interface with clients and suppliers on supplier and payment issues in conjunction
 Maintain all relevant supplier documentation (Certificates of Insurance; client specific EH&S documents, and supplier diversity certification)
 Ensure audit readiness of all purchasing documents
 Work with commodity manager and team lead
 Resolve blocked invoices
 Expedite Orders and follow up on deliveries

The Customer Assistance Center agent is responsible for answering the inquiries and provide solutions via phone and emails to the clients who are using procurement application & process.
As a CAC agent, your responsibilities include but are not limited to:
 Answer incoming calls
 Generate a call tracking record
 Respond to routine “How to” questions
 Perform appropriate problem determination
 Conduct root-cause analysis
 Respond to status inquiries
 Transfer calls to appropriate support group as required
 Monitor email account
 Provide first call response

Qualifications & Requirements:

English is a basic language
Fluent Thailand or Vietnam speaker.

Benefits & Welfare:

Monthly basic salary
Foreigner living allowance

Employer Introduction:

IBM，即国际商业机器公司，1911年创立于美国，是全球最大的信息技术和业务解决方案公司，也是唯一一家在世界各地包括中国，能够提供从硬件到软件服务、以及端到端的解决方案和高端咨询的IT企业。

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