Customer Service Ambassador
This is a free job posting
Office Address: Sihui Building, Chaoyang District, Beijing
Job Type: Full-time (On-Site)
Industry & Field: Hotels/Casinos/Resorts
Salary: Monthly Salary: RMB (CNY) 8,000 to 12,000
Phone Number: 15810252686
Refresh Date: Apr. 3, 2020
Expiration Date: Apr. 5, 2020 Expired
Main responsibilities:
The Guest Relation Officer focuses on customer service and builds partnerships with other departments to ensure that guests’ needs are attended to promptly. Responsible to situations and activities that take place at the Lobby, public areas, also maintaining smooth relations between the management and the guests.
Main duties:
To organize and manage the Reception Counter with tact and diplomacy.
To ensure all operations at the Reception Counter run smoothly.
To maintain the best relation between staff and guests at all times.
To coordinate with other sections of the Front Office and other Departments in the Hotel
To liaise with Reservations regarding bookings and problems during check-in.
To consult and inform departments concerned regarding complaints and follow up with the required action.
To always follow up with departments concerned and confirm that all guest requests and requirements completed in shortest time possible.
To ensure discipline at the reception counter
To ensure maintenance of grooming standards at all times
To always maintain a professional image at the counter.
To provide prompt and courteous service at all times
To give complete and immediate attention to guests’ complaints and requests
To coordinate all activities at the Reception counter.
Qualifications & Requirements:
Candidate’s Qualification:
Nationality: North America, European countries
Bachelor degree. Fluent in English.
Good appearance and temperament, strong sense of service, stable work。
At least 2 years related work experience.
Benefits:
1 year contract, salary RMB 8000-12000yuan.
Free social insurance and accident insurance
Free accommodation and working meals (or food allowance available)
1 Free round trip ticket during the contract period.
Free work permit and resident permit.
Better Choice Human Resource Co., Ltd. was established in 1996, mainly engaged in hotel management, consulting, and recommendation of high-end talents at home and abroad.
We are a recognized Triple-A Beijing Talent Service Industry by the Beijing Human Resources Service Industry Association.
We offers great job opportunities and visa servide to international talents in allover China, provide the total solution to our clients to build strong globalized manpower force.
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