Technical Support for Microsoft Office365
This is a regular Job Posting
Job Type: Full-time (On-Site)
Industry & Field: Internet
Salary: Monthly Salary: US Dollar (USD) 1,000 to 1,200
Phone Number: wechat: iulianmi
Refresh Date: Nov. 13, 2020
Expiration Date: Nov. 14, 2020 Expired
Wicresoft welcome motivated professionals to join us within the position of Technical Support Engineer for the project of Microsoft - Office 365!
We are looking for professionals (preferable with technical background) for training and further employment as a Technical Support Engineer. In our Shanghai headquarter office, alongside other international colleagues you will be taught all required technical skills for the position. There will also be classes to help you improve your English, opportunities to meet amazing colleagues, and receive all the support needed to live a happy and productive life.
Qualifications & Requirements:
Responsibilities:
• Represent Microsoft and communicate with Microsoft Cloud customers in APGC region.
• Manage relationships with multiple customers, partners and collaborate with MS people
• Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and customer satisfaction
• Document incidents, report customer suggestions and technical issues to Microsoft
Requirements:
• Basic technical skills in Windows Operating systems/Networking/Exchange Server/SharePoint Server
• Good English written and oral skills
• Ability to multitask among multiple customers and applications
• Familiar with application tools used at call centers
We offer:
• Salary package (1000 – 1200 USD + bonuses)
• Accommodation in Shanghai
• Flight/train ticket to Shanghai
• Food (lunches provided)
• Life insurance
• Continuous training of hard and soft skills
• Free English courses in the office
• Motivated and highly professional team to work with
• Comfortable working environment (spacious and well-equipped workstations, meeting- rooms, coffee bar, interactive lounge zone, sport facilities)
• Corporate events
We ask interested candidates to send their resume by email to Iulian M. (***@***.***) with topic: “Technical Support Engineer 2020” OR add Wechat account: iulianmi
Shanghai Wicresoft Co., Ltd., jointly founded by Microsoft Corporation and Shanghai Alliance Investment Limited in 2002. Shanghai Wicresoft Co., Ltd. is a first-class international IT services provider with headquarters in Shanghai, China and 13 major operation centers globally, with a delivery network covering Asia (China, Japan and Hong Kong), North America, Europe (Sweden and UK) and many other countries and regions.
Something I want to tell the employer (Optional)
Do you want to apply for this job position?