This is a regular Job Posting
Employer: Infineon Technologies
Office Address: Shanghai, China
Job Type: Full-time (On-Site)
Industry & Field: Electronics/Semiconductor, Semiconductors
Refresh Date: Apr. 27, 2026
Expiration Date: Jun. 27, 2026
Your Role
Key responsibilities in your new role
Manage the quality related customer complaints, focusing on sustainable problem solving and fast response to customers
Understand customer requirements, and manage to solve it with win-win solutions
Able to manage high complex cases
Manage and coordination for customer audit / quality visit
Support the design-in projects at major customers
Support the quality improvement activity with customers
Develop strategy for customer quality and service improvement
Quality marketing/training to customer
Manage customer satisfaction improvement program
#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in?
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.
We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Click here for more information about Diversity & Inclusion at Infineon.
Qualifications & Requirements:
Your Profile
Qualifications And Skills To Help You Succeed
Bachelor Degree or above in Engineering
10+ years’ working experience in Semiconductor or related industry, and 5+ years’ experience in customer interface role
Advanced knowledge of quality systems, methods, procedures and tools(e.g. risk management, FMEA, 8D, 5why, etc.)
Solid knowledge of semiconductor technologies including Front End, Back End and Test)
It is required to have good problem solving skills and good communication skills
Good spoken / written English is required
Self-motivated and ability to work independently and under pressure
Good understanding on Power Management application for AI server is preferred
Semiconductors are crucial to solve the energy challenges of our time and shape the digital transformation. This is why Infineon is committed to actively driving decarbonization and digitalization. As a global semiconductor leader in power systems and IoT, we enable game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. We make life easier, safer, and greener. Together with our customers and partners. For a better tomorrow.
Together, with more than 58,000 people from over 100 countries, we are not just shaping the future. We are redefining it. We engineer innovative products, while caring for our people and empowering them to reach ambitious goals. We offer work-life balance, long term growth and a supportive environment where individuality is celebrated.
#WeAreIn for driving decarbonization and digitalization. Are you in?
Website
https://www.infineon.com
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