Job Position Information

Code: C6878

Customer Success Specialist (Expat) – Mandarin + Cantonese | (Malaysia)

This is a regular Job Posting

Employer: Velenosi & Meredith Consulting

Working Place: Malaysia

Office Address: Penang, Malaysia.

Job Type: Full-time (On-Site)

Industry & Field: Customer Service, Partnership/Client Relationship/Customer Loyalty

Vacancies: 2

Salary: Negotiable

Contact Name: HR

Refresh Date: Jun. 23, 2026

Expiration Date: Aug. 23, 2026

Job Description:

Customer Success Specialist (Expat) – Mandarin + Cantonese | Penang (Malaysia)

RM4100 Basic + RM600 Housing + RM300 Language Allowance (Approx. 8,800 RMB Total Package)

5-day work week (Rotational shifts) | Onsite – Penang | Start Date: 23 May 2026

We are hiring Mandarin + Cantonese-speaking Customer Success Specialists (Expat – PRC candidates) to join a leading customer support operation in Penang, Malaysia.

This is a strong relocation opportunity for candidates looking to build an international career in customer experience within a structured, high-performance environment.

Key Responsibilities:

Handle customer queries via phone, chat, and digital channels
Support order management, delivery updates, and service requests
Provide clear, solution-focused customer support
Ensure accurate data entry into internal systems
Maintain high customer satisfaction and service quality standards
Adapt communication style to different customer needs

LinkedIn: www.linkedin.com/in/dylan-a78965140

Qualifications & Requirements:

Requirements:

Fluent in Mandarin + Cantonese
B2 level English proficiency
Diploma or Bachelor's degree in any field
Minimum 6 months customer service experience preferred
Fresh graduates welcome (Communication / English / related fields)
Call centre experience is an advantage but not mandatory

Benefits & Welfare:

Offer:

RM4100 basic salary
RM600 housing allowance
RM300 language allowance
Total package approx. 8,800 RMB equivalent
Structured onboarding and training
International work environment in Malaysia
Strong career progression in customer experience

Employer Introduction:

Recruiting company.

Website
https://velenosimeredith.com/

Something I want to tell the employer (Optional)

Do you want to apply for this job position?

After registering, you can apply for this position.
In order to be more efficient for both employer and jobseeker, please login your Jobseeker account or register now.
Important: Make sure you've finished all the required items(*), otherwise you won't be able to apply for the job position.